Job Summary
The Integration Compliance Specialist plays a pivotal role within the organization, responsible for overseeing and supervising the compliance side of integration of acquisitions and De Novo branches. Their role typically involves a wide range of responsibilities, including the primary objectives below.
Primary Objectives
Culture: The Integration Compliance Specialist is a staunch advocate for Family Resource Home Care's culture, which seeks to balance a family like culture of support, engagement and respect with a high-performance culture committed with operational excellence. The company's purpose is to improve more lives, and in pursuit of this goal, we aspire to be the preferred provider of home care services and an employer of choice.
Leadership: The Integration Compliance Specialist provides leadership and guidance to branch staff throughout the acquisition process. They drive the compliance integration and inter-departmental training and collaboration.
Operational Efficiency: The Integration Compliance Specialist is responsible for optimizing the efficiency of integration across operations. This includes integrating new locations to FRHC’s best practices, processes, managing costs, and enhancing productivity.
Financial Management: The Integration compliance Specialist with support from the FRHC Finance team and operations leadership, is responsible for their branches meeting compliance expectations. They must ensure the branch operates within compliance and work closely with the Integration support Specialist.
Performance Monitoring: The Integration Compliance Specialist will monitor key performance indicators (KPIs) to assess the branch's performance and guide branch staff on how to adapt to changing KPIs with a focus on continuous improvement. This involves analyzing data, identifying trends, and taking corrective actions when necessary.
Customer and Caregiver Satisfaction: The Integration Compliance Specialist is responsible for championing an elevated level of customer and caregiver satisfaction with all internal & external customers.
Business Partner: The Integration Compliance Specialist acts as a business partner between functional departments, their regional teams and community partners by facilitating communication, collaboration, and alignment between different departments. They are responsible for ensuring a smooth transition of new locations back to the appropriate DOO and/or RVP.
Strategic Planning: Collaborating with key stakeholders, they develop both area and enterprise-wide strategies that support the company's growth and objectives.
Talent Management: They are responsible for training and developing employees within their branches. They must ensure that the branch has the right talent to meet its operational goals.
Working conditions
- The Integration Compliance Specialist will spend most of their time in an office environment indoors. This will require time spent both at a computer station for office work and standing/walking. An additional percentage of their time will be in a variety of environments in the performance of their objectives.
- The usual business hours for this role will be Monday through Friday 8am-5pm, but this role will require occasional evenings and weekends to meet job requirements.
- This position will require travel as appropriate to visit branch or HQ operations, approximately 90% of the time.
- This position will have Director of Integration and Remediation supervision.
Physical requirements
- Role may require frequent standing, walking, sitting, keyboarding, and driving. Occasional twisting, climbing stairs, stooping, bending, kneeling, or squatting. Seldom works above shoulders, and operation of equipment.
- Position will require the employee to talk and hear.
- Lifting can range from frequent 10 lbs. or less to seldom lifting of greater than 50 lbs
Benefits & Perks
- Medical, Dental, Vision and Prescription Insurance options
- 3 weeks of Paid Time Off
- 401k
- 10 Paid Holidays
- Health Savings Account
- Employee Assistance Program
- Leadership Development Program and career growth opportunities
FRHC is an equal opportunity employer.