Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!
We are currently hiring for a Caregiver Manager to join our Palouse branch, located downtown Moscow.
Summary
Our Caregiver Managers supervise our team of caregivers. This position is a full time, salary, Mon-Fri opportunity.
Duties
- Provide high quality, professional service to our caregivers and clients
- Supervise caregiver staff and field calls and questions to best support them in their roles
- Maintain accurate and detailed records for caregiver communications, preferences, needs, etc.
- Perform new hire orientation each week for all new caregivers
- Reference caregiver preferred weekly hours and client preferences to build a working schedule that mutually benefits both the caregiver and client
Requirements
- At least 1 year of experience in home care staffing OR 2+ years of experience in a customer service role in the healthcare industry
- Ability to provide examples of proven excellent customer service skills with references to confirm
- Must be proficient in using computers and Microsoft Office (Excel, Outlook, Teams, SharePoint, etc)
- Ability to work well with others; experience with team collaboration and problem solving
- 1+ year of supervisory experience strongly preferred
- Experience with scheduling software and/or POC software strongly preferred
Benefits & Perks
- Medical, dental, vision and prescription insurance options
- 3 weeks of Paid Time Off
- 401k
- Health Savings Account
- Work computer and phone system
- Employee Assistance Program
- Leadership Development Program and career growth opportunities
FRHC is an equal opportunity employer.